Cericex Privacy Policy for Bangladesh Players

Cericex is an online gaming platform that serves players in Bangladesh. When you register on cericex, deposit funds, play games or contact our support team, you are sharing personal data with us. This Privacy Policy explains how we handle that data responsibly.

For the purposes of this policy, "cericex", "we", "us" and "our" refer to the operator of the cericex platform. "You" and "your" refer to any individual who accesses or uses the cericex platform, whether as a registered player or a visitor.

Cericex collects personal data from you in several ways — directly when you register or contact us, automatically when you use the platform, and occasionally from third-party verification services. The table below summarises the main categories of data we collect.

We only collect data that is necessary for the purposes described in this policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions or health information unless specifically required by law.

Cericex uses the personal data we collect for the following purposes:

• Account management: To create and maintain your cericex account, verify your identity and process your registration.
• Payment processing: To handle deposits and withdrawals via bKash, Nagad and Rocket securely and accurately.
• Game delivery: To provide access to all games on the cericex platform and record your gameplay history.
• Customer support: To respond to your queries, complaints and requests through live chat and email.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering and abuse of the cericex platform.
• Responsible gaming: To monitor gameplay patterns and intervene where problem gambling indicators are detected.
• Legal compliance: To meet our obligations under applicable laws and regulations, including identity verification requirements.
• Platform improvement: To analyse how players use cericex so we can improve performance, design and game selection.
• Marketing communications: To send you promotions and offers by email or SMS, but only if you have opted in to receive them.

We do not use your personal data for any purpose that is incompatible with the purposes listed above. If we need to use your data for a new purpose, we will update this Privacy Policy and notify you accordingly.

Cericex processes your personal data on the following legal grounds:

• Contract performance: Processing is necessary to fulfil our obligations to you as a registered cericex player, including operating your account and processing payments.
• Legal obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security and improving the cericex service, provided these interests are not overridden by your rights.
• Consent: For marketing communications, we rely on your explicit consent. You can withdraw this consent at any time by updating your preferences in your account settings.

Cericex does not sell your personal data to any third party. We may share your data with the following categories of recipients only where necessary and under strict confidentiality obligations:

• Payment providers: bKash, Nagad and Rocket receive the minimum data necessary to process your deposits and withdrawals securely.
• Identity verification services: Third-party KYC providers may receive your identity documents to verify your age and identity as required by our compliance obligations.
• Game software providers: Game providers may receive anonymised technical data necessary to deliver their games on the cericex platform.
• IT and hosting providers: Our infrastructure and security partners process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: We may disclose your data to relevant authorities if required to do so by law or in response to a valid legal request.

All third parties who process data on behalf of cericex are required to handle that data securely and only for the specific purpose for which it was shared. We do not permit our service providers to use your data for their own marketing purposes.

Cericex retains your personal data for as long as your account is active and for a period after account closure as required by applicable laws and regulations. The specific retention periods we apply are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure to meet anti-money laundering and regulatory requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for up to three years from the date of the last interaction.
• Technical and usage data: Retained for up to two years from collection, after which it is anonymised or deleted.
• Marketing consent records: Retained for as long as you remain opted in, plus one year after you withdraw consent.

When your data is no longer required for the purposes for which it was collected, cericex will securely delete or anonymise it. You may request early deletion of your data subject to our legal retention obligations — see Section 09 for details of your rights.

Cericex uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies:

• Essential cookies: Required for the cericex platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of these.
• Performance cookies: Help us understand which pages are visited most, how long players spend on each section and where errors occur. This data is aggregated and anonymous.
• Preference cookies: Remember your settings and preferences, such as your chosen language or display options, so you do not have to reset them each time you visit cericex.
• Analytics cookies: Allow us to measure the effectiveness of platform improvements and new features using anonymised usage data.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the cericex platform. We do not use cookies to track your activity on other websites.

Cericex takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• SSL/TLS encryption on all pages and data transmissions across the cericex platform.
• Encrypted storage of all personal and financial data on secure servers.
• Strict access controls ensuring that only authorised cericex staff can access personal data, and only to the extent necessary for their role.
• Regular security audits and penetration testing of the cericex platform infrastructure.
• Two-factor authentication options available to all registered players.
• Automated fraud detection systems that monitor account activity in real time.

While cericex takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

As a cericex player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered email address and a description of your request.

• Right of access: You can request a copy of the personal data cericex holds about you at any time.
• Right to rectification: If any of your personal data held by cericex is inaccurate or incomplete, you have the right to have it corrected.
• Right to erasure: You can request that cericex delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: You can ask cericex to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request that cericex provide your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to object: You can object to cericex processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting prior processing.

Cericex will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

The cericex platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a person under 18 has registered on cericex and provided us with personal data, we will delete that data and close the account immediately.

If you are a parent or guardian and believe that your child has registered on cericex, please contact our support team at [email protected] immediately so we can take appropriate action.

The cericex platform integrates with third-party services including payment providers and game software suppliers. These third parties operate under their own privacy policies and data protection practices. Cericex is not responsible for the privacy practices of third-party services.

We carefully select our third-party partners and require them to maintain appropriate data security standards. However, we recommend that you review the privacy policies of any third-party services you interact with through the cericex platform, particularly payment providers such as bKash, Nagad and Rocket.

The cericex platform does not contain links to external websites. All content and services accessible from cericex are operated by us or by our contracted service providers under our oversight.

Cericex may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your personal data, cericex will make reasonable efforts to notify you directly — either by email to your registered address or via an in-platform notification — before the changes take effect.

Continued use of the cericex platform after any changes to this Privacy Policy have been published constitutes your acknowledgement of the updated policy. If you do not agree with the changes, you may request account closure by contacting our support team.

If you have any questions, concerns or requests relating to this Privacy Policy or the way cericex handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week and aim to respond to all privacy-related queries promptly.

When contacting us about a data rights request, please include your registered email address and a clear description of your request so we can assist you as efficiently as possible.